Basic Support
Email and web ticketing for day-to-day OpenEMR questions, user administration, printing and template issues, with next-business-day response.
US-Based OpenEMR Specialists
Commercial OpenEMR Support & Training
OpenEMR is powerful open-source EHR software — but only when someone keeps it patched, tuned and configured for your workflows. AcuMedSoft provides commercial OpenEMR support, customization, migration and staff training for practices that run OpenEMR anywhere.
Support tiers
OpenEMR Support Packages
Pick the response times and coverage your practice needs — support is available whether we host you or not.
Standard Support
Unlimited tickets with phone, email and web access, 4-hour response targets during business hours, plus scheduled OpenEMR version upgrades.
Premium Support
Priority 24/7 coverage, a named OpenEMR specialist, quarterly system reviews and included customization hours for growing practices.
Services
What Our OpenEMR Team Handles
From urgent break-fix tickets to long-term customization roadmaps.
Troubleshooting & Upgrades
Diagnosis of OpenEMR errors, performance tuning, MySQL and PHP maintenance, and safe upgrades to the latest stable OpenEMR release with rollback plans.
Customization & Integrations
Custom modules, layouts and templates, specialized reporting, lab and clearinghouse interfaces, and workflow automation built on OpenEMR.
OpenEMR Training
Virtual or on-site training for providers, front desk and billing staff, covering scheduling, charting, the patient portal, claims and reporting.
Why practices buy OpenEMR support
OpenEMR has no vendor help desk by default — community forums are the fallback when a claim fails, an upgrade breaks a template, or a provider cannot sign a note. A commercial OpenEMR support agreement gives your staff one number to call and a specialist who already knows your configuration.
Support for self-hosted OpenEMR
Running OpenEMR on your own server or cloud account? We support it in place, review your backup and security posture, and can migrate you to managed OpenEMR hosting whenever you are ready.
HIPAA and compliance help
HIPAA/HITECH training, audit-log review, user access policies and security assessments keep your OpenEMR deployment defensible during an audit.
Get OpenEMR help today
Call 919-675-1175 or email econnect@acumedsoft.com to scope a support plan for your practice.